1Password will not launch [Reinstall fixed it]

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cagn023
cagn023
Community Member
edited January 2015 in Mac

I installed the latest update to 1Password 5.1 and it will not launch. I am running OS-X 10.10.2.

Comments

  • Stephen_C
    Stephen_C
    Community Member
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    It's always helpful to know the exact error in cases like this, but maybe you're not getting an error message.

    On the assumption 1P was working properly before you updated please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    Stephen

  • cagn023
    cagn023
    Community Member
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    It worked thanks

  • MikeT
    MikeT
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    Hi @cagn023,

    That's great, thanks for letting us know it helped. It sounds like a crash reporting library was stripped from your app file and that caused it to start crashing until you reinstall it with the library intact.

    We're investigating to prevent this from happening again.

    If it happens again, please let us know.

    Thanks!

This discussion has been closed.