Login failure

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BobBroucek
BobBroucek
Community Member
in Mac

Created 4 new logins yesterday, 3 of them will not autofill. What should I be looking for? Should I sign in to the accounts the old fashioned way, click the "forgot my password" box, then start over?

Comments

  • Stephen_C
    Stephen_C
    Community Member
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    You haven't said what version of 1P you're using but on the assumption it's 1P4 or 1P5 choose one of the recalcitrant logins and try re-creating & saving the login manually. If that doesn't work please confirm:

    1. what version of 1P you're using;
    2. your OS X version number;
    3. what browser you're using and the version number of the 1P extension in the browser.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @BobBroucek

    Many instances of this can be resolved using the link Stephen_C so handily supplied. If you find a certain site is still being stubborn after following our Saving a Login Manually guide and you're happy to do so please supply the URL in question and we can look into it.

This discussion has been closed.