Suddenly locked out/masterpassword no longer working

ErikLjungberg
ErikLjungberg
Community Member

Tried to log in today but couldn't. Now I feel pretty helpless.. Tried rebooting my phone and all that but doesn't seem to help. Cannot log in.. Is there anything I can do to save my passwords?

Comments

  • RichardPayne
    RichardPayne
    Community Member

    Does your master password contain non-alphanumeric characters?

  • ErikLjungberg
    ErikLjungberg
    Community Member

    Nope only letters and numbers

  • ErikLjungberg
    ErikLjungberg
    Community Member

    problem suddenly and magically solved!

  • RichardPayne
    RichardPayne
    Community Member

    Odd!

  • peri
    edited February 2015

    Hi @ErikLjungberg. I'm glad to hear you were able to successfully log in with your master password!

    Many times, we've found that this can be attributed to common errors. Just in case it happens again, or for anyone experiencing the same problem who happens upon this thread, I suggest the following tips:

    • If you have accents such as è, î, and so on, try replacing it with the regular character such as e for è and to see if that works.
    • Try leaving the caps lock on and/or off.
    • If you entered a password hint for this data file, 1Password will show it automatically in a prompt after every three incorrect attempts. Is the hint what you are expecting? If not, there is a chance you are looking at a different/older data file.

    Let us know if you need help with anything else. :)

This discussion has been closed.