Phone freezes when using touch ID

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jwmoreland
jwmoreland
Community Member
in iOS

I have been having an issue opening 1Password using Touch ID. Most of the time it works fine, but several times in the last two weeks or so my iPhone 6 has locked up completely when opening the app. The app opens but the Use Touch ID window remains up and everything is frozen just like that. The only way out seems to be to force restart the phone completely. Has anyone else experienced this recently?

Comments

  • Ben
    Ben
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    Hi @jwmoreland,

    Can you please ensure that you are not touching the Touch ID sensor when launching 1Password, and see if that makes any difference?

  • jwmoreland
    jwmoreland
    Community Member
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    Seems to work fine even when I am touching the sensor at/during launch (just went through 12 iterations). I will try to avoid doing so in future and see if problem continues.

  • Ben
    Ben
    Options

    Please let us know how it turns out. :)

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