[diagnostics] Can't show login info, Android.

Help us help you!

  • I’m using 1Password version #: 4.1.6
  • On a (Mac/PC/iOS/Android): Android
  • Syncing with: Dropbox

Everything works great, except some Logins do not show when I tap them. For example:

  • tap Categories
  • tap Logins
  • scroll to the one I want (example, "Google - personal")
  • tap it. The Login screen shows.
  • tap Back
  • tap on a different one. The row turns blue as I'm tapping, then NOTHING. It stays on the list of Login items.

The specific ones that don't display are always the same. They happen to have "One Time" passwords in them (which I can see on my iPad, and my Mac running version 5.) I also have no problem seeing those logins on my other Mac, which is running version 4.4.3. The One Time password shows up as an additional field, called "One-Time Password: otpauth://..."


  • periperi

    Team Member

    Hi @EricSF. Thanks for getting in touch with us!

    We've been aware of an issue where items which have been edited on another device to include a TOTP field are not viewable on Android. This issue has been fixed in a recent beta version, and it's currently being tested by our lovely beta testers. We're hoping to be able to release the fix in a stable version in the near future.

    If you'd like to become a beta tester, just sign up for our newsletter. :)

    I hope this helps! Let us know if you have any other questions or problems.

This discussion has been closed.