Master Password not being accepted

Hello. I installed 1Password on my PC and on my iPhone and iPad. I am still using my original master password with no changes. My MP is accepted when I enter it on my IOS devices, but my home PC is not accepting my MP. I am not sure what to do.


  • LauraRLauraR

    Team Member

    @Bravo99 - it sounds like you may be opening the incorrect vault. From the 1Password lock screen, click on File > Reopen 1Password Vault. You should see a selection of vaults to open based on vaults you had previously opened. Can you check that you have selected the correct one to open.

  • Only one vault is listed and it has a check mark next to it indicating that it is selected. I also recognize that it is the vault I created, because the file location matches what I created. It still does not accept my password.

  • One more note, I am running a trial version of the software.

  • LauraRLauraR

    Team Member
    edited September 2017

    @Bravo99 - Could you create a diagnostics report as per this guide - and email it to us at [email protected] Please can you also include a link back to this discussion. Thanks !

    ref: PVA-45194-517

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