Authenticity token - Mozy

I am unable to save a login that will work with Mozy. Every time I login at Mozy, it prompts to save the login. That login will work until the browser (FireFox) is closed and re-opened. The username and password are stored correctly but each login has a different authenticity token. It appears that once the browser closes and I go to Mozy the next time, the authenticity token changes and my login will not work. Is there any way around this? Right now I am just opening 1Password, copying and pasting the password.

Thanks.
-Brian

Comments

  • DBrownDBrown 1Password Alumni
    Welcome to the forum, Brian!

    I'm not sure what an authenticity token is.

    I visited mozy.com in Firefox and clicked the Log In link near the upper right corner of the page.

    I don't have a Mozy account, so I just filled in a fake e-mail address and password.

    1Password offered to save them, and this it the Login it created:

    00000160.png

    The next time I visited the site and clicked the Log In link, I pressed Ctrl+\, and 1Password correctly filled the two fields with the values it had saved.

    Can you help us understand the problem?
  • I didn't know what an authenticity token was either. After your response I felt comfortable editing the login and deleting the authenticity token entry. That left username and password fields similar to your image. After saving, everything appears to be working correctly now, even after restarting the browser. Thanks for your help.
  • DBrownDBrown 1Password Alumni
    That's great news, Brian! Thanks for letting us know how it turned out.
This discussion has been closed.