1P Backup Files disappearing

For Some reason my backup files are disappearing. Not sure where they are going or why they are being deleted.
Thanks Brian
1P Version 3.8.22
Mac Version 10.9.5

Comments

  • @PerryDawsey I have moved your post from the 1Password for Mac forum to the 1P3 forum where you will get more help.

    Stephen

  • Hi @PerryDawsey ,

    I'm sorry to hear you're having trouble here. I'd love to get a bit more detail so we can narrow this down:

    • Are all your backup files missing, or simply the older ones? 1Password will clean up older backups so that you don't have an infinitely large folder of backups.
    • Are your backups being made to the default location ( ~/Library/Application Support/1Password/Backups/ ) or have they been moved?

    I'll admit, this is an odd one, so the more detail you can provide about what you're seeing, the better!

  • For some reason the 1Password Folder from the Support Folder, disappeared from this morning, It only reappeared when I backup the data. I also have a demo of 1P4. But that support folder was gone also.
    Thanks b

  • 1Password 4 is giving me a backup error

  • Hi @PerryDawsey ,

    That is strange. Have you used any app cleaning programs in the past little while? Sometimes these cleaners can get a bit overzealous and remove useful data.

    In order to get a better idea of what's up, I'd like to ask you to create a Diagnostics Report from your Mac:
    https://support.1password.com/diagnostics/mac-4.html

    Then attach the entire file to an email to us: [email protected]

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.