I am having the same exact issue with the same exact versions of both Chrome and 1Password. I had 1Password and Chrome living in harmony and last night I reloaded my system and now 1Password seems to not want to enable the Chrome extension. I understand from some Googlin' that maybe this is my own fault - 1Password only officially works with Chrome 7 and 8?
Anyway, I went to oldapps.com and I'm trying to snag an older version of Chrome, because I can't live without 1Password.
And yes, I tried uninstalling 1Password and Chrome and reinstalling - I've done this several, several times now.
Same problem. Just bought & installed 1password. Google Chrome browser 9.0.597.98 chrome.exe is located but check box grayed out. No evidence of extension either on Chrome toolbar next to wrench or elsewhere. IE extension installed automatically.
And the weird thing is that when I wiped my machine and reloaded last night, I was pretty sure I had the latest version of Chrome installed. And it was working fine. And has been working fine since I bought 1Password last month.
So, when I reloaded and it didn't work I was quite surprised.
Also of interest, when I open 1Password and go to Preferences -> Addons the Google Chrome box is *clickable* for like half a second, and then it switches to grey.
Really strange.
If you can fix this or tell me how to fix it or what I can do I will be in your debt forever because I'm seriously going through withdrawal.
Same problem. Just bought & installed 1password. Google Chrome browser 9.0.597.98 chrome.exe is located but check box grayed out. No evidence of extension either on Chrome toolbar next to wrench or elsewhere. IE extension installed automatically.
I'm seeing the Chrome extension inaccessible on the Browsers tab of 1Password preferences, too. The extension is enabled, but I can't toggle the setting—as you've described, it's accessible for a split second, and then it's not. I'll ask the developer why that happens.
In trying to understand it, I noticed something that might help you get the Chrome extension working.
In Chrome, I saw that I'm using version 9.0.597.98:
...but 1Password reported that I'm using version 9.0.597.94:
I clicked the Browse button and, sure enough, there were two subfolders:
So, I crossed my fingers and deleted the .94 subfolder, because it didn't match my current Chrome version:
Then I uninstalled 1Password, downloaded the latest version (http://agile.ws/downloads), installed it, launched 1Password, and checked the Browsers tab of 1Password preferences again:
As you can see, the Chrome extension option is still inaccessible, but at least it shows the correct version. Even better, the extension seems to be working correctly!
I'll ask the developer to help me understand why the option is disabled, and one of us will post an answer here.
In the meantime, I hope this helps you get the extension working for you, too.
There's definitely something odd about the Chrome extension being inaccessible; of course, it's worse that the extension is disabled for you, kbanas.
Can you post a screen shot of what you see when you view the chrome://extensions/ page in Chrome? (Obscure any confidential info, of course—I'm just curious about 1Password-related stuff.)
If you already have the 1Password extension installed in Chrome and it is not working, please try the following: first, make sure you’re running the latest version of 1Password (1.0.4). After that, If 1Password doesn’t show up in Chrome:
Open Chrome, go to chrome://extensions (enter this in the address bar) and press the uninstall button under the 1Password extension
Close Chrome, open 1Password, unlock and select the Preferences button on the toolbar.
Go to the Browsers section, you should see the extension appears to get reinstalled but it’ll still appear to be grayed out.
The problem is that 1password doesn't show up in Chrome. If I go to Chrome://extensions there's no 1password among the extensions. Since the extension doesn't install, it doesn't appear to get reinstalled. In 1password/browsers, it's there, grayed out, exactly as it's been since the beginning.
First, make sure you’re running the latest version of 1Password (1.0.4). After that, If 1Password doesn’t show up in Chrome:
Open Chrome, go to [url="chrome://extensions"]chrome://extensions[/url] (enter this in the address bar) and press the uninstall button under the 1Password extension
Close Chrome, open 1Password, unlock and select the Preferences button on the toolbar.
Go to the Browsers section, you should see the extension appears to get reinstalled but it’ll still appear to be grayed out.
I’m sorry I should have explained more clearly, it’s for the people who have 1Password extension already installed in Chrome and it wasn’t working. I updated my post to reflect this.
This is a bug, we haven’t narrowed it down yet. We’re investigating this right now.
I’m sorry I should have explained more clearly, it’s for the people who have 1Password extension already installed in Chrome and it wasn’t working. I updated my post to reflect this.
There's definitely something odd about the Chrome extension being inaccessible; of course, it's worse that the extension is disabled for you, kbanas.
Can you post a screen shot of what you see when you view the chrome://extensions/ page in Chrome? (Obscure any confidential info, of course—I'm just curious about 1Password-related stuff.)
Yeah, unfortunately my extensions page lists nothing 1Password related. :\
Google Chrome to Phone Extension - Version: 2.1.3 and Google Mail Checker - Version: 3.1 are the only two extensions that are installed on my system and the only two that show up there. If you still want me to post a screenshot, or if I can contribute any other useful information of any kind, please let me know. I work in IT so even if it's somewhat involved that's fine with me.
Just wanted to pipe in to say that I'm encountering the same thing. Same version of Chrome & same version of 1Password for Windows. I'm attaching a screenshot showing my 1Password\Chrome directory if it helps.
After watching so many posts about this subject over the weekend, I was expecting to get a fix or at least an official post about this problem on Monday - but it didn't happen. Is there a way to open a support ticket ?
Comments
Please see "Setting Up Browser Extensions" in the Getting Started section and Where is the 1P button in my browser? in the FAQ section of the user's guide.
Let us know if those articles don't answer the question.
I'm a new 1password user, and I'm having trouble to use the Chrome extention.
Anyway, I went to oldapps.com and I'm trying to snag an older version of Chrome, because I can't live without 1Password.
And yes, I tried uninstalling 1Password and Chrome and reinstalling - I've done this several, several times now.
1password version 1.0.4.172
Thanks.
So, when I reloaded and it didn't work I was quite surprised.
Also of interest, when I open 1Password and go to Preferences -> Addons the Google Chrome box is *clickable* for like half a second, and then it switches to grey.
Really strange.
If you can fix this or tell me how to fix it or what I can do I will be in your debt forever because I'm seriously going through withdrawal.
I'm seeing the Chrome extension inaccessible on the Browsers tab of 1Password preferences, too. The extension is enabled, but I can't toggle the setting—as you've described, it's accessible for a split second, and then it's not. I'll ask the developer why that happens.
In trying to understand it, I noticed something that might help you get the Chrome extension working.
In Chrome, I saw that I'm using version 9.0.597.98:
...but 1Password reported that I'm using version 9.0.597.94:
I clicked the Browse button and, sure enough, there were two subfolders:
So, I crossed my fingers and deleted the .94 subfolder, because it didn't match my current Chrome version:
Then I uninstalled 1Password, downloaded the latest version (http://agile.ws/downloads), installed it, launched 1Password, and checked the Browsers tab of 1Password preferences again:
As you can see, the Chrome extension option is still inaccessible, but at least it shows the correct version. Even better, the extension seems to be working correctly!
I'll ask the developer to help me understand why the option is disabled, and one of us will post an answer here.
In the meantime, I hope this helps you get the extension working for you, too.
Please let us know how it goes!
This is a fresh Windows installation, so I installed Chrome for the first time last night.
Well, I'm glad others are experiencing the same issue. Misery loves company!
Can you post a screen shot of what you see when you view the chrome://extensions/ page in Chrome? (Obscure any confidential info, of course—I'm just curious about 1Password-related stuff.)
Team Member
If you already have the 1Password extension installed in Chrome and it is not working, please try the following: first, make sure you’re running the latest version of 1Password (1.0.4). After that, If 1Password doesn’t show up in Chrome:
- Open Chrome, go to chrome://extensions (enter this in the address bar) and press the uninstall button under the 1Password extension
- Close Chrome, open 1Password, unlock and select the Preferences button on the toolbar.
- Go to the Browsers section, you should see the extension appears to get reinstalled but it’ll still appear to be grayed out.
- Try to open Chrome and see if that works now
Please let me know how it turns out.The problem is that 1password doesn't show up in Chrome. If I go to Chrome://extensions there's no 1password among the extensions. Since the extension doesn't install, it doesn't appear to get reinstalled. In 1password/browsers, it's there, grayed out, exactly as it's been since the beginning.
I don't always feel this dumb.
- Tom R
Team Member
I’m sorry I should have explained more clearly, it’s for the people who have 1Password extension already installed in Chrome and it wasn’t working. I updated my post to reflect this.
This is a bug, we haven’t narrowed it down yet. We’re investigating this right now.
- Tom R
Yeah, unfortunately my extensions page lists nothing 1Password related. :\
Google Chrome to Phone Extension - Version: 2.1.3 and Google Mail Checker - Version: 3.1 are the only two extensions that are installed on my system and the only two that show up there. If you still want me to post a screenshot, or if I can contribute any other useful information of any kind, please let me know. I work in IT so even if it's somewhat involved that's fine with me.
If you open the C:\\Program Files\1Password folder, do you see a Chrome subfolder?
If so, what are its contents?
Same thing here.
The chrome://extensions shows nothing about 1password extension.
There's a chrome folder inside 1password folder:
Win7 SP1 - Clean install
Chrome - 9.0.597.98
1Password - 1.0.4.172
Definitely a bug with selecting chrome. It knows it's there, just won't allow you to select the checkbox.
That path does exist.
I'm attaching a screenshot of the contents.
I compared with DBrown's thumbnail of the 1password/chrome directory. My directory is identical right down to the file sizes.
- Tom R
Team Member
Team Member
The new update (1.0.4.173) is available now, you can update by opening 1Password and going to Help > Check for New Update.
Please let us know if it fixed your issue. Thanks!
- Tom R
two possible bugs with Chrome extension
Thanks again.
Regards,
Ronald
As for opening a ticket, that happens automatically when you send e-mail to us at [email protected].