Chrome Extension for 1password Windows

Diddan · January 2011

Hi there..

I cant find the 1password Windows Google chrome extension any where - pls help :-D

DBrown · January 2011

Diddan, welcome to the forum!

Please see "Setting Up Browser Extensions" in the Getting Started section and Where is the 1P button in my browser? in the FAQ section of the user's guide.

Let us know if those articles don't answer the question.

Rsekkel · February 2011

Hi,

I'm a new 1password user, and I'm having trouble to use the Chrome extention.

[attachment=518:Capture2.JPG]

When I click on preferences->browsers, the Chrome option is grey, and I cannot activate it.

I'm using Windows 7, 64bits. The Chrome browser is 9.0.597.98, and 1password is 1.0.4.172.

What am I missing ?

Thanks in advance,

Ronald

kbanas · February 2011

I am having the same exact issue with the same exact versions of both Chrome and 1Password. I had 1Password and Chrome living in harmony and last night I reloaded my system and now 1Password seems to not want to enable the Chrome extension. I understand from some Googlin' that maybe this is my own fault - 1Password only officially works with Chrome 7 and 8?

Anyway, I went to oldapps.com and I'm trying to snag an older version of Chrome, because I can't live without 1Password.

And yes, I tried uninstalling 1Password and Chrome and reinstalling - I've done this several, several times now.

Rsekkel wrote:

Hi,

I'm a new 1password user, and I'm having trouble to use the Chrome extention.

[attachment=518:Capture2.JPG]

When I click on preferences->browsers, the Chrome option is grey, and I cannot activate it.

I'm using Windows 7, 64bits. The Chrome browser is 9.0.597.98, and 1password is 1.0.4.172.

What am I missing ?

Thanks in advance,

Ronald

Tom R · February 2011

Same problem. Just bought & installed 1password. Google Chrome browser 9.0.597.98 chrome.exe is located but check box grayed out. No evidence of extension either on Chrome toolbar next to wrench or elsewhere. IE extension installed automatically.

1password version 1.0.4.172

Thanks.

kbanas · February 2011

And the weird thing is that when I wiped my machine and reloaded last night, I was pretty sure I had the latest version of Chrome installed. And it was working fine. And has been working fine since I bought 1Password last month.

So, when I reloaded and it didn't work I was quite surprised.

Also of interest, when I open 1Password and go to Preferences -> Addons the Google Chrome box is *clickable* for like half a second, and then it switches to grey.

Really strange.

If you can fix this or tell me how to fix it or what I can do I will be in your debt forever because I'm seriously going through withdrawal.

Tom R wrote:

Same problem. Just bought & installed 1password. Google Chrome browser 9.0.597.98 chrome.exe is located but check box grayed out. No evidence of extension either on Chrome toolbar next to wrench or elsewhere. IE extension installed automatically.

1password version 1.0.4.172

Thanks.

DBrown · February 2011

kbanas and Tom R, welcome to the forum!

I'm seeing the Chrome extension inaccessible on the Browsers tab of 1Password preferences, too. The extension is enabled, but I can't toggle the setting—as you've described, it's accessible for a split second, and then it's not. I'll ask the developer why that happens.

In trying to understand it, I noticed something that might help you get the Chrome extension working.

In Chrome, I saw that I'm using version 9.0.597.98:

...but 1Password reported that I'm using version 9.0.597.94:

I clicked the Browse button and, sure enough, there were two subfolders:

So, I crossed my fingers and deleted the .94 subfolder, because it didn't match my current Chrome version:

Then I uninstalled 1Password, downloaded the latest version (http://agile.ws/downloads), installed it, launched 1Password, and checked the Browsers tab of 1Password preferences again:

As you can see, the Chrome extension option is still inaccessible, but at least it shows the correct version. Even better, the extension seems to be working correctly!

I'll ask the developer to help me understand why the option is disabled, and one of us will post an answer here.

In the meantime, I hope this helps you get the extension working for you, too.

Please let us know how it goes!

kbanas · February 2011

Interestingly, my Preferences pane in 1Password shows "Google Chrome 9.0.597.98" - which is the correct version.

This is a fresh Windows installation, so I installed Chrome for the first time last night.

Well, I'm glad others are experiencing the same issue. Misery loves company!

Thanks for the fast response.

DBrown · February 2011

There's definitely something odd about the Chrome extension being inaccessible; of course, it's worse that the extension is disabled for you, kbanas.

Can you post a screen shot of what you see when you view the chrome://extensions/ page in Chrome? (Obscure any confidential info, of course—I'm just curious about 1Password-related stuff.)

MikeT · February 2011

Hi guys,

If you already have the 1Password extension installed in Chrome and it is not working, please try the following: first, make sure you’re running the latest version of 1Password (1.0.4). After that, If 1Password doesn’t show up in Chrome:

Open Chrome, go to chrome://extensions (enter this in the address bar) and press the uninstall button under the 1Password extension
Close Chrome, open 1Password, unlock and select the Preferences button on the toolbar.
Go to the Browsers section, you should see the extension appears to get reinstalled but it’ll still appear to be grayed out.
Try to open Chrome and see if that works now

Please let me know how it turns out.

Tom R · February 2011

I'm so newbie that I don't understand this.

The problem is that 1password doesn't show up in Chrome. If I go to Chrome://extensions there's no 1password among the extensions. Since the extension doesn't install, it doesn't appear to get reinstalled. In 1password/browsers, it's there, grayed out, exactly as it's been since the beginning.

I don't always feel this dumb.

- Tom R

MikeT wrote:

Hi guys,

First, make sure you’re running the latest version of 1Password (1.0.4). After that, If 1Password doesn’t show up in Chrome:

Open Chrome, go to [url="chrome://extensions"]chrome://extensions[/url] (enter this in the address bar) and press the uninstall button under the 1Password extension

Close Chrome, open 1Password, unlock and select the Preferences button on the toolbar.

Go to the Browsers section, you should see the extension appears to get reinstalled but it’ll still appear to be grayed out.

Try to open Chrome and see if that works now

Please let me know how it turns out.

MikeT · February 2011

Hi Tom,

I’m sorry I should have explained more clearly, it’s for the people who have 1Password extension already installed in Chrome and it wasn’t working. I updated my post to reflect this.

This is a bug, we haven’t narrowed it down yet. We’re investigating this right now.

Tom R · February 2011

Oh, thanks Mike. I'm redeemed. Still stuck in the gray zone, though.

- Tom R

MikeT wrote:

Hi Tom,

I’m sorry I should have explained more clearly, it’s for the people who have 1Password extension already installed in Chrome and it wasn’t working. I updated my post to reflect this.

kbanas · February 2011

DBrown wrote:

There's definitely something odd about the Chrome extension being inaccessible; of course, it's worse that the extension is disabled for you, kbanas.

Can you post a screen shot of what you see when you view the chrome://extensions/ page in Chrome? (Obscure any confidential info, of course—I'm just curious about 1Password-related stuff.)

Yeah, unfortunately my extensions page lists nothing 1Password related. :\

Google Chrome to Phone Extension - Version: 2.1.3 and Google Mail Checker - Version: 3.1 are the only two extensions that are installed on my system and the only two that show up there. If you still want me to post a screenshot, or if I can contribute any other useful information of any kind, please let me know. I work in IT so even if it's somewhat involved that's fine with me.

DBrown · February 2011

Tom R and kbanas,

If you open the C:\\Program Files\1Password folder, do you see a Chrome subfolder?

If so, what are its contents?

Rsekkel · February 2011

Hello,

Same thing here.

The chrome://extensions shows nothing about 1password extension.
There's a chrome folder inside 1password folder:

[attachment=519:Capture3.JPG]

I had one old chrome version installed (8.??), and after deleting this folder the chrome option was active for a few moments, but it's grey again, it's not set, and it's not working.

Regards,

Ronald

Eric O · February 2011

Just wanted to pipe in to say that I'm encountering the same thing. Same version of Chrome & same version of 1Password for Windows. I'm attaching a screenshot showing my 1Password\Chrome directory if it helps.

Rsekkel wrote:

Hello,

Same thing here.

The chrome://extensions shows nothing about 1password extension.
There's a chrome folder inside 1password folder:

[attachment=519:Capture3.JPG]

I had one old chrome version installed (8.??), and after deleting this folder the chrome option was active for a few moments, but it's grey again, it's not set, and it's not working.

Regards,

Ronald

st.johnson · February 2011

Same issue. Chrome will not allow its checkbox to be selected.

Win7 SP1 - Clean install
Chrome - 9.0.597.98
1Password - 1.0.4.172

Definitely a bug with selecting chrome. It knows it's there, just won't allow you to select the checkbox.

kbanas · February 2011

DBrown wrote:

Tom R and kbanas,

If you open the C:\\Program Files\1Password folder, do you see a Chrome subfolder?

If so, what are its contents?

That path does exist.

I'm attaching a screenshot of the contents.

Tom R · February 2011

Away for a bit. Thanks for the comments & questions.

I compared with DBrown's thumbnail of the 1password/chrome directory. My directory is identical right down to the file sizes.

- Tom R

kbanas wrote:

That path does exist.

I'm attaching a screenshot of the contents.

DBrown · February 2011

Thanks, all. There's definitely something wrong. I've reported it to the developer, and one of us will respond here soon.

svondutch · February 2011

1.0.4.173 should fix this

MikeT · February 2011

Hi guys,

The new update (1.0.4.173) is available now, you can update by opening 1Password and going to Help > Check for New Update.

Please let us know if it fixed your issue. Thanks!

DBrown · February 2011

You can also click the Check Now button on the Updates tab of 1Password preferences.

Tom R · February 2011

The update worked instantly and completely. Thank you.

- Tom R

MikeT wrote:

Hi guys,

The new update (1.0.4.173) is available now, you can update by opening 1Password and going to Help > Check for New Update.

Please let us know if it fixed your issue. Thanks!

DBrown · February 2011

We're glad to hear that, Tom R, and glad to help! Thanks for updating the thread.

DBrown · February 2011

Celerity, I moved your post to the 1Password for Google Chrome support forum. You can see it here:

two possible bugs with Chrome extension

kbanas · February 2011

Thanks for fixing this so quickly. And on a weekend, too!

Thanks again.

DBrown · February 2011

Sounds like everything's working, now, kbanas, and that's good news. We're glad to help!

Rsekkel · February 2011

After watching so many posts about this subject over the weekend, I was expecting to get a fix or at least an official post about this problem on Monday - but it didn't happen. Is there a way to open a support ticket ?

Regards,

Ronald

DBrown · February 2011

Ronald, I'm a little confused—It sounded like the fix that Mike mentioned above had solved the problem. Did it not work for you?

As for opening a ticket, that happens automatically when you send e-mail to us at [email protected].

Chrome Extension for 1password Windows

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