Hi @Monica Peverini,

So there are two key parts in your posts to address. There is your licence and then about vaults. Let's start with your licence.

You mentioned being unable to email us - so sorry you've been struggling to do so. We'd certainly be interested in the address that Gmail(?) failed to sent to in case we have a terrible typo on a support page - that's something we'd want to address very quickly. Now the address Stephen_C supplied is a valid one and here it is again in clicky form, support+licenses@agilebits.com. I did try checking our records for the email address you use here in the forums but I couldn't find anything. Is it possible you purchased using a different email address?

Another possibility is, did you purchase via Apple's Mac App Store (MAS)? Apple don't supply any details regarding MAS customers to us and to sell through their App Store we have to use their licensing scheme. If that was the case it would explain why I couldn't find an entry as you don't had an Agile Web Store (AWS) licence but instead a MAS receipt. I know, it's not ideal but there isn't a way to use a single licensing scheme in these two distinct stores so this is the only route.

If you're sure you purchased from us then I'd recommend the email like Stephen_C suggested but I'd go a little further and recommend listing all of your email addresses. If you do that we can check for all of them until either we find your licence or we exhaust the list.

Now back to vaults.

I'm still a little worried about the terminology being used. If I can I might try and use Dropbox to help explain.

When you sign up to Dropbox you create an account. They set aside some of their storage space for you and you can access it by logging into your account. If you log into the Dropbox client on a particular computer it will download your files to that machine and if you log out of the account you can then remove the local copy of these files, safe in the knowledge that they're still in your account on Dropbox's server. You can sign into Dropbox's client on multiple machines and your files synchronise over all of these machines.

So all of this works because you have an account with Dropbox and they have your data on their servers.

When you purchase a 1Password licence you're purchasing the ability to run the 1Password application. That's as far as it goes. We store a few details about our customers for the standard company bookkeeping reasons but that's it. We don't store or control any of your vaults. If you delete your vault and you haven't backed it up anywhere else then it's gone. Your vault is closer to a Word document in that respect. If you haven't copied it anywhere else, deleting it means it is gone. Not that I'm suggesting a vault is as secure as a Word document (we're really not that bad - honest!).

So unless your boss uses Dropbox and their vault is on another machine then it is highly probable that it only exists on this MacBook. Unfortunately we cannot tell because syncing is optional and through third parties such as iCloud, Dropbox or local means.

So the Starting Over guide would do as you expect. It would return 1Password to a pristine, never-been-run-before state with no vault. If this was the only copy of the vault that's bad. If the vault is in Dropbox and your boss is assuming you'll want your own primary vault with this vault as a secondary one then the Starting Over guide is what you would use even if it seems daunting.

So I think to ease your concerns we would need to know.

1. Is this vault synced anywhere else e.g. your boss's new MacBook?
2. Is it synced via Dropbox?
3. Are you wanting your own private vault along with access to this shared vault?

Hopefully that explanation helped but we will continue working with you until you're happy about how 1Password works :smile:

Hi @Monica Peverini,

So if your boss has unlinked the old MacBook Air from Dropbox and is confident/happy that all of his vaults are on his current devices then following the Starting Over guide will only remove the local vault - it won't touch his Dropbox or his other devices.

You can then create a Primary vault for you. This will be a Master Password known only to you and the contents of this vault are yours.

If you don't have one already you will probably want to create a new Dropbox account for you too and link the MacBook Air to it. Your boss would then share the vault between your Dropbox accounts and finally you would add the shared vault as a secondary vault.

Guides you may find useful include:

• Running 1Password for the first time
• Sharing a vault

Again, if you have any questions regarding any of this please do ask.