Touch ID not unlocking 1Password

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Oldcastle
Oldcastle
Community Member
in iOS

Since updating to iOS 8.3 Touch ID has stopped unlocking 1Password. It's also not working in the App Store. Are these two problems related?

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  • Stephen_C
    Stephen_C
    Community Member
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    Does Touch ID work to unlock your iOS device? It sounds to me, in any event, that it might be useful to re-set Touch ID. See this AgileBits post for how to do that.

    Stephen

  • Oldcastle
    Oldcastle
    Community Member
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    It does work to unlock the device. I'll try the instructions and report back.

  • Ben
    Ben
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    Thanks. Please let us know how it goes.

  • jerometonnelier
    jerometonnelier
    Community Member
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    Same issue here and the instructions do not work :-/
    Thanks for your help.

  • Ben
    Ben
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    @jerometonnelier,

    Touch ID is also not working in the App Store for you?

  • jerometonnelier
    jerometonnelier
    Community Member
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    Yes it works fine too :-/

  • Ben
    Ben
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    I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

This discussion has been closed.