Entering 1Password5 license key on computer running 1Password4

Hi @spmcc123. Thanks for getting in touch with us! I'll be happy to help out. :)

I see a couple of licenses for you--one purchased the 11th and one purchased on the 12th. Can you confirm whether both of these purchases were intentional?

I've gone ahead and resent your license in a separate email. Go ahead and open the email on your wife's Mac. In the receipt email, you'll see a link next to "License:" which reads, "Click here to Apply Your 1Password License." Go ahead and click that and your license will be automatically applied.

Let me know what you find out about the second license!

Hi @spmcc123,

Hum. I only meant to purchase one license....

No problem! One license can be used by up to 6 family members in the same household, and it sounds like you didn't mean to make two purchases, so I've refunded the second one (you should see the credit in your account soon). I resent your license information to your email address so you have a new copy of that.

I don't know how to apply it to the 1Passwword4 app running on my wife's Air...

Unless I'm misunderstanding the problem, I believe Peri explained how to do that:

I've gone ahead and resent your license in a separate email. Go ahead and open the email on your wife's Mac. In the receipt email, you'll see a link next to "License:" which reads, "Click here to Apply Your 1Password License." Go ahead and click that and your license will be automatically applied.

The important thing in those steps is to open your license email on your wife's Mac (if you're not sure how to access your email from her Mac, you can simply forward that email to her email address). On her Mac, simply click the link in that email to apply the license to 1Password. If you have any difficulty with that, please let us know exactly what happens when you try to do that, and we'll be happy to help further. Thanks! :)

ref: 846390

Hi @spmcc123,

You had two licenses for a short time there, but we have deactivated the one corresponding to the purchase we refunded, so you might have been trying to register with the key that's been deactivated.

I've sent your license to you again; see if that key works better. The key that you included in your post has (rightly) been removed by our community moderator, so I can't double-check that it's not the same code, but it's worth a try.

If that key still doesn't work, then let's continue the discussion via email in order to keep your license key secure. You can reply directly to the license email, and if you do, please include a link to this forum discussion so you don't have to repeat yourself. Thanks!

You're quite welcome, @spmcc123! We're happy we were able to help you get your licenses applied appropriately to the application. We applaud your aptitude and appreciate your aplomb and now I'm just getting carried away with alliteration. 8-)

Anyway... we'll be here for you if you ever need anything else! Have a great weekend!

1Password: the appiest app in appdom! ;)