1Password is set up as a new user, but there is an existing vault that it should be using.

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hVs
hVs
Community Member
edited May 2015 in Mac

I'm so lost that I want to cry...please help!

  1. IT guy left and gave me the password for 1password.
  2. I loaded the legacy version for OSX 10.9.2 (your version 4-1)
  3. I opened the application and said that I was a new user.
  4. I put in a new password and it created a new vault for me
  5. HOW DO I USE THE ORIGINAL PASSWORD TO ENTER THE VAULT THAT WAS ALREADY SETUP?????

PLEASE PLEASE HELP

removed by AgileBits

1Password Version: 4
Extension Version: 4.4.3
OS Version: OSX 10.9.2
Sync Type: I have no clue!

Comments

  • peri
    peri
    edited June 2015
    Options

    Hi @hVs. I've removed your personal information to protect your anonymity. :) Please don't cry! We'll be happy to help get things sorted out here.

    I'd like to ask you to create a Diagnostics Report from your Mac
    https://support.1password.com/diagnostics/Mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    ref: TIG-54971-346

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