User Profile information

Would it be worth having details in each User Profile on which platform/s and version/s they were using. I suppose it would need to be maintained by each user but if it was in the form of tick boxes, it wouldn't be too onerous. It may cut down the times support need to ask these questions as a first step in answering a query.


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Comments

  • Hi @tonydow,

    Thanks for the suggestion! You may have noticed that we've been tweaking the discussions here recently to encourage users to share a bit more of that version information in their posts. As a member of the support team, I think it would be awesome to have access to a more detailed user profile that included information such as version numbers.

    However, these version numbers are likely to change fairly frequently, and while it would be useful to know whether someone is on version 4 as opposed to version 5 or version 3, it's much more useful to know if they're using 5.3 or if they're still on 5.1. Unless a user checked in and updated their version information weekly (or monthly at the least), we'd still need to confirm version details in our posts, just to be sure.

    Hopefully users will notice and make use of the newly improved comment forms to share their version details more frequently so we can get to their answers more quickly.

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