Would it be worth having details in each User Profile on which platform/s and version/s they were using. I suppose it would need to be maintained by each user but if it was in the form of tick boxes, it wouldn't be too onerous. It may cut down the times support need to ask these questions as a first step in answering a query.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided