Multiple problems on multiple devices. Scared to sync for fear of syncing with wrong device

Hi @midgedeb,

Well we certainly don't want you losing anything. So the first thing we need to do is better understand your vault situation.

It sounds like it's just one primary vault that you want to have synced everywhere. My question is, where do you have a good copy of your vault at the moment? do you have a particular Mac or device where it has everything and really you just want to use this copy everywhere or is it more complicated than that, where you have some items on one device, most somewhere else etc. and you really need to merge multiple vaults to get everything sorted.

Given you're worried what I'd like to do if we can is start with one good vault somewhere. We then purge the sync data from iCloud so you're not worrying about it causing problems and we have this good vault sync there. With the old sync data gone it's copying rather than merging. Then on your other devices, if the vaults don't seem right but the data in iCloud is good then we'll guide you through starting over. A clean copy of 1Password can't merge - all it can do is copy the sync data.

How does that sound as a plan? Obviously we haven't gone into the details yet and we will. We first need to find out if I'm on the right track (by learning a little more about your situation and the state of your vaults) and then we can proceed.

No matter what we will work with your to resolve this.

Hi @midgedeb,

So everything below will assume that all of your Apple devices are now correctly using a single Apple ID. I mention this not to cause any concern, just that all 1Password sees is that you're logged into an account for iCloud, we have to assume that this is all correct. As long as you're happy that after receiving help from Apple that this is correct then this should be what you need to do.

What I'm about to guide you through will remove the 1Password iCloud Sync data and allow you to push the iPad vault to iCloud. I will then point you towards guides for starting over again on both your iOS devices and Macs. By doing this they will look for existing sync data, find your iPad vault in iCloud and then copy this. At this point all of your devices will be using the iPad vault and they will all be syncing. If any part of that isn't what you want please do say and please don't follow the steps below.

1. On your iPad open iOS's Settings app navigate to iCloud > Storage > Manage Storage.
2. On the Manage Storage screen you should see an entry for 1Password - tap that entry.
3. On the Info screen you should see a line titled Documents & Data and a size for how much space we're taking up. There will also be an Edit button in the top right hand corner - tap that button.
4. A Delete All button will appear under the line titled Documents & Data, tap the button and then tap Delete All to confirm you wish to delete the 1Password iCloud data that currently exists.

What we've just done there is ensure whatever is in iCloud can't harm your iPad vault when we now launch 1Password for iOS.

1. On your iPad launch 1Password for iOS.
2. Enter 1Password's settings, it's the cog in the left hand corner on an iPad.
3. Go to Advanced > Erase iCloud Data and then tap on the Reset iCloud Data button. This may seem a little pointless but it's a nice easy way to disable iCloud Sync. Tap the OK button once it has confirmed it has deleted it (shouldn't be too hard given you've already done it as a safety measure).
4. Return to the main Settings page and follow the steps in our Sync with iCloud guide. This will create new iCloud Sync data based on this iPad's vault.

So we now have a good vault in iCloud. Now to ensure all your other Macs and iOS devices are only using this data.

• For your iOS devices you will first want to follow our How do I start over with an empty vault? guide and then our Existing 1Password user guide. The first will wipe 1Password for iOS, the next will help you ensure it uses iCloud and the good vault.
• For your Macs you will first want to follow our How do I start over with an empty vault? guide and then our * Finding existing 1Password data during setup guide. Like above, the first will help you wipe 1Password for Mac and then the next will help with ensuring it uses iCloud. On the Mac you will probably find 1Password just finds your iCloud Sync data and asks you for your Master Password without any other intervention but the guide should help if needed.

That's a pretty belt and braces approach. I'm assuming your iPad vault contains everything and rather than muck about and risk anything, we're going to ensure iCloud only has good data and then wipe all the other copies of 1Password so they're forced to only use this good data.

Please take the time to read the guides and assure yourself that you're confident of what you're being asked to do. If you have any questions do please ask. We watch the forums seven days a week although the support is a little lighter on the weekends. I've just started my working week so I'll be in the forums over the weekend, doing my best to answer people as timely as possible. So if you need help or have questions to please post! :smile: