Cannot run 1Password for Windows

2015-07-01-03T00:05Z

Not that I know of.  I double-clicked the shortcut that the installer produced.

Dave

2015-07-01-03T21:55Z

NOTE:  I'd gladly attach the three screen shots I made, but the "Attach image / file button at the right end above doesn't do anything.

I usually have several programs running at one time, and the screen can easily look as in the first attachment. The installer produced the shortcut, which I moved into the "Shortcuts" folder on the desktop.  [ Screen shot of two Windows Explorer windows with arrow pointing to shortcut for 1Password ].

When I double-click the shortcut, all open windows disappear, and I cannot display the taskbar, which is set to automatically hide. See the second attachment. To regain control of the workstation, I have had to invoke Task Manager and restart or shut down. I went through this process three times last evening.

Now, having documented all that, this morning, when I routinely visited five sites that require passwords, the "1Password Auto-Save" window appeared when I chose the "log-in" buttons. See the third attachment. Because I'm concerned that 1Password is malfunctioning (or that I don't know what to expect although I've read the quick start information and the first part of the manual), I choose the "Cancel" button.

If the "1Password Auto Save" window is supposed to appear when I choose the "Log-in" button for a site that does not yet have a 1Password password, am I to enter the master password that I have set?

Thanks,
Dave Stamm

2015-07-03-05T05:45Z

I was able to press "Esc" and to display again everything that had disappeared, but . . .

Please_understand_this:  I have not seen any part of the program's interface that includes a menu bar and commands.  Therefore, there is no "Preferences" button or toolbar or anything other than what I've shown you in the screen shots for me to use.

So, in hope of being able to do something diffe
rent such that I will be able to see such parts of the interface, I again uninstalled the program and again installed it.

When I double-clicked the shortcut, a window appeared to inform that it was checking for a later version, and a "1Password Trial" window appeared.  Both of them locked up, so I killed them.

This has gone from bad to worse.  What's the possibility of our connecting via Skype so I can share my desktop with you, and you can see for yourself what happens?  Please let me know. Until then, I'm going to again uninstall the program.  If we can't sort this out, I will ask for my money back.

Thanks,
Dave Stamm
in eastern time zone

2015-07-03-05T15:30Z

OK, but before I forget, I'll add this bit here.  I run ZoneAlarm Free Antivirus + Firewall 13.1.211.000.  I believe that I mentioned this less specifically earlier in this thread. I use it to control general access to the Internet and to grant and withdraw permissions to get to the Internet.

I again uninstalled 1Password last night.  When I granted access to the Internet to start the session I'm in now, ZoneAlarm alerted me that 1Password wanted access to the Internet.  This ought not be because I uninstalled 1Password.  So the uninstallation was not complete, and 1Password has apparently gone zombie.  Sheesh.

Thanks,
Dave Stamm
available via Skype by arrangement

2015-07-03-05T17:20Z

Yes, I did, and I shut down the workstation overnight.