Deleted vault

Hello @deanh,

When you used AppCleaner, if it removed both a 1Password and 1Password 4 folders from your ~/Library/Application Support/ folder then yes, it will have done a significant amount of damage.

The following should help you locate the relevant files in your backup.

In the path above, OS X translates the ~ to the path for your user profile. Using my account as an example, the account is called LittleBobbyTables so ~ translates to /Users/LittleBobbyTables/. When we refer to ~/Library/Application Support/ that would translate to /Users/LittleBobbyTables/Library/Application Support/ for me. In your Backup you should be looking for the path:

/Users/XXXXXX/Library/Application Support/1Password 4 where XXXXXX is whatever your user account is titled. If you can find that folder then copying the entire 1Password 4 folder back to your Mac should be sufficient. That way you can avoid restoring an entire backup.

Now the above assumes your backup was taken recently enough that it would have backed up 1Password 5. If it didn't then you would be looking for /Users/XXXXXX/Library/Application Support/1Password instead which is the old 1Password 3 folder. Once we know you have that we can guide you through the steps to get 1Password 5 kick started again. Hopefully you find one of those and if you can let us know what you find we can help with any issues.

Hello @deanh,

Depending on what was permanently deleted and what wasn't we might be able to salvage something from the Trash.

If you find any file that ends in .1p4_zip this is a single file (so no need to worry about partial damage) and represents a backup from 1Password 4/5 - this we could use to kick start 1Password 5.

If you find any file that ends in .agilekeychain_zip this is a single file (so again, no concern over partial damage) and represents a backup from 1Password 3. We could use this to kick start either 1Password 3 or 1Password 4/5.

It might be the Data folder is usable but it normally contains several files and some are optional so it will be hard to say if the folder is complete or not. For that reason if Trash was to be an option we'd be best using a backup file if it exists. Now both backups contain the date and time of the backup so you'll be able to have an idea of how current it is and if it's usable.

When it comes time to restoring it will need to be in your user's Library folder which is quite different from /Library/. In later versions of OS X Apple have decided to hide the user's Library folder so they don't accidentally damage anything important. You can access your own Library folder in one of two ways.

You can make your Library folder permanently visible by first selecting your user folder in Finder and then using the keyboard shortcut ⌘J to open the View Options. In there you will see an option titled Show Library Folder but this option is only visible if you do this on the user folder - it won't work if your Desktop or Documents folder is in focus.

You can visit your Library folder without it being visible too.

1. Open a Finder window.
2. Use the keyboard shortcut `⇧⌘G' to open a Go to the Folder window.
3. Paste in the following path ~/Library/ and click the Go button.

I'm sure it was a sensible decision for Apple to make given the majority use-case but in situations like this it's a bit frustrating for you as the user if you don't know they've done this.

Let us know what you find and we can work with you from there :smile: