Still not able to sync via iCloud

larrythelasertech
larrythelasertech
Community Member

Still giving the "Failed to fetch some record zone" error. Even though the forum says they have fixed it.

1Password v. 5.5
iOS 8.4.1


1Password Version: 5.5
Extension Version: Not Provided
OS Version: iOS 8.4.1
Sync Type: iCloud

Comments

  • Hi @larrythelasertech,

    The 'failed to fetch' error can occur for a few different reasons. One of the reasons (the mass 1Password for iOS iCloud sync outage) was resolved, but that doesn't mean that you aren't also affected by another problem. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • larrythelasertech
    larrythelasertech
    Community Member
    edited August 2015

    Have done that.....speaking to someone names Lars....

    [#KIY-13766-592

  • Perfect. We'll continue the conversation by email then. Thanks! :)

This discussion has been closed.