Missing passwords in Dropbox-synced vault on phone

edited September 2015 in Windows Beta

Hi, both desktop and phone apps pointed to 1Password\1Password.agilekeychain
But on phone version major of passwords are missing.
Dropbox folder synced.

Also why there is no 'settings' option ?

Any ideas why its happening ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows phone
Sync Type: Dropbox


  • DBrownDBrown 1Password Alumni
    edited September 2015

    @sashok, I'm sorry you're having a problem with the alpha app!

    Missing passwords:

    Do you mean that the app is showing all your Login items, but some of them are missing their passwords?

    If not—if you mean that the app isn't showing all of your Login items—please try this:

    1. Close and uninstall the alpha app.

    2. On your PC, launch 1Password 4 for Windows, and open the same vault.

    3. In 1Password 4 for Windows, choose File > Repair 1Password Vault.

    4. When 1Password 4 for Windows reports that the vault has been repaired, launch the alpha app on your Windows Phone.

    5. Go through the first-time screens again, selecting your Dropbox-synced 1Password/1Password.agilekeychain folder again.

    Please let us know whether all the Login items are listed, as expected.

    To get to the Settings page:

    On most pages of the app, there's a Navigation icon in the upper left corner. It looks like three horizontal lines, causing some folks to call it The Hamburger Button. :D Here's an example:

    Tap that icon to see the Navigation page (technically one of the "list" pages, which is why the Lists icon is selected at the bottom of the page). The Settings icon is near the lower right corner (just above the globe icon):

    Tap the Settings icon to see the Settings page:

    Does that get you to the page you were looking for, @sashok? If not, please let us know, and we'll get you the info you need!

    Thanks for your feedback!

This discussion has been closed.