Password problem - urgent

I was resetting the password on a Knox vault this morning - I had 1Password open - generated a password - copied it into Knox and then copied it into the note in 1Password. I closed Knox, and went back to 1Password and the new password was gone, and an error message had popped up. I now can no longer access this particular vault, crucial to my business. Assistance would be appreciated. Thank you.

Comments

  • khadkhad Social Choreographer

    AgileBits Team Member
    Welcome to the forums, Jonathan. I'm terribly sorry you are having this problem.

    Unless you hit the "Cancel" button in 1Password's built-in Strong Password Generator, the password should be saved in the Generated Password section in 1Password (Preferences > General > Display in Sidebar > Generated Passwords).

    Additionally, you should be able to restore from a backup vault in Knox if necessary by clicking "Restore" in Knox's menu.

    I hope that helps. Please let me know.
  • edited March 2011
    Yes, the password was not stored in the generator, unfortunately. I ended up just going to the backup disk and pulling off the most recent sparsebundle (which opened without the need for any password). Backup was a few days old, but better than nothing. Panic averted. Thank you. I wonder why the backup can be opened without the need for a password?
  • khadkhad Social Choreographer

    AgileBits Team Member
    I'm glad to know that everything is up and running for you now. That is a relief, I'm sure!

    The most likely explanation for the lack of a password prompt is found in our "Knox password stored in OS X keychain" document.

    If we can be of further assistance, please let us know.

    We are always here to help!
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