Can't buy premium features on Android device!


Longtime 1password for iOS user here.

I was recently trying to use the app on an Android device. The trial installs flawlessly, but when I tap on Premium Features and then
"Buy Now", nothing's happening.

Tried several times, removed and reinstalled app, nothing seems to work.

1Password Version: 4.5.2
Extension Version: Not Provided
OS Version: Android 5.1.1
Sync Type: Not Provided


  • saadsaad

    Team Member

    Hi @R7sh! :) I'm sorry to hear you're unable to purchase the premium features. I'd like to ask you to create a Diagnostics Report from your Android device.

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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