original old version of 1password...using appleid that doesn't exist...I don't remember password

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rifat_sivjee
rifat_sivjee
Community Member
in iOS

I have the original version of 1password. I just bought my new iphone and it is having trouble syncing my info from 1password. Is there a way to retreive my 1password info?

1Password Version: original
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:check-app-version

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  • rifat_sivjee
    rifat_sivjee
    Community Member
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    FYI, I have an iphone 6 plus. My 1password app was downloaded when I had the iphone 3G. I have an icloud backup

  • ag_kevin
    ag_kevin
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    Hi @rifat_sivjee ,

    We need to know a few more details to assist you.

    1. Did you sync your old iPhone to a Mac or PC or make any backups locally?
    2. Do you have the older 1Password app on your new iPhone?
    3. When you got your new phone, did you restore the old iCloud backup to your new phone or "start fresh"?
    4. Do you have 1Password on a Mac or PC and did you sync that to your iPhone?

    Thanks. With the answers to those questions, we should be able to assist you.

    Regards,
    Kevin

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