When I put in my password, it says syncing 1, 2, 3, 4, 5, 6, and I can't access my passwords

Wen I input my password into the extension in safari, it says syncing 1, 2, 3, 4, 5 and the numbers keep going up and don't stop. I never opens 1password so that I can access my passwords. Please help!


1Password Version: 3.8.21
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Not Provided
Referrer: forum-search:my 1passcode won't open

Comments

  • Hi @akeefe,

    So what has happened is the extension has become disconnected from the main application potentially quite badly. Before we can proceed we need to figure out the state of things to make sure we don't do anything that might risk your vault.

    I would like you to create a Diagnostic Report please. This guide will assist.

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is [email protected].

    When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

    Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

This discussion has been closed.