Sync process is ridiculous

Hi @cyf,

I'm sorry for the difficulty! Let's see what we can do to address some of that.

One of the chief ways we try to do that in general is by offering an unrestricted, 30-day trial version of 1Password from our website, so people can kick the tires, check things out for themselves, ask us questions over social media or here at our forums, and see whether 1Password will be a good solution for their needs before having to plunk down any hard-earned money. Were you not able to discover these issues within that 30-day window? I'm happy to extend your money-back guarantee to 60 days, so you have plenty of time to get things working the way you want them to.

Regarding Dropbox sync, I'd recommend you have a look at our support article on the safety of your 1Password data syncing via Dropbox. I don't want to seem as if I'm fobbing you off on a manual page, however, so the short summary is that although we at AgileBits have confidence in Dropbox, you don't need to. The reason for this is that the 1Password data you store on Dropbox's servers is encrypted at all times; only the local copy of your data ever is unlocked. If someone were to hack Dropbox, or gain access to your account there, or some other nefarious or simply sloppy data exposure were to happen, all the thieves would get in terms of your 1Password data would be the encrypted keychain. That's no different (functionally) than what they'd get if they stole your laptop or mobile device, and it's one of the things 1Password is written to protect against, first by urging you to choose a long, strong Master Password and then by various cryptography-based methods which you can read about at that link.

The difference between the version of 1Password from us and the one from the Mac App Store in terms of ability to sync via iCloud was born as a result of the re-write of iCloud that Apple did around the time of iOS 8 and Yosemite. When they switched from the Documents and Data format to the newer iCloud Drive, Apple also put in place a restriction limiting the use of the CloudKit sync technology that underpins 1Password's iCloud sync, to copies of apps that were purchased directly through the Mac App Store. We continue to sell our own version of 1Password because not everyone wants Mac App Store applications, and because it allows us to offer the 30-day trial as well as flexibility in pricing and licensing, among other reasons. We do try to make the differences (both pro and con) between the versions public knowledge in several locations, including our support pages, at the AgileBits store purchasing page, and in various other spots.

Wi-fi syncing works on a server-client model, meaning one desktop can sync with (theoretically) any number of mobile devices (iOS or Android). If none of what we've said regarding the security of your 1Password data in cloud services has convinced you, and you're still looking for a completely private sync solution that works only over networks you own and control, combining folder sync with wi-fi works well for many of our customers; you can read more about that here.

Finally, we want happy and secure users, not people who feel like they're stuck with having purchased something that doesn't work the way they'd hoped. If you decide 1Password just isn't for you, we'd be happy to refund your purchase, provided it's within a reasonable period of time.

Let us know if you have any question about the information I've given or linked to here; myself of one of my co-workers will be happy to assist however we can.