I have just started using 1Password and as a newbie, I'm encountering many issues trying to set it up on my computer.
I have been searching through the forum but to no avail, so I decided to register this forum and post my questions here (this is my first ever post!).
I purchased the 1Password iOS app for the iPhone and I am currently using it on my iPhone.
Yesterday I added the 1Password chrome extension but kept getting the "helper" not working message. So I searched the forum and it seems that I have to install the 1Password PC app and need to change some kind of setting. So that led me to install the PC app.
When I open the 1Password PC app, it gave me 3 options: 1) I am new, 2) I have used before and 3) Restore from backup.
Since I have used 1Password on my iPhone, which option should I use? I tried clicking option #2 and #3 but it asked me to browse to the backup file. That leads to me the question, where can I find my backup file on my iPhone.
So I went to the iOS app and changed the Sync Service to Dropbox and then go to Advanced and hit "Create Backup," thinking that it will create the Backup File in my Dropbox folder, but I couldn't find it.
That's exactly the point I decided that I have to sign up this forum and ask these questions. Now when I signed up this forum, strange thing happened. So I decided to sign up using my Google account. At the Google sign-in page, all of a sudden, the 1Password extension popped up and asked in to type in my master password. So I entered my master password and now the Chrome extension is working! What is going on?
And I'm not sure what I clicked, then the PC app also popped up a notification asking me to enter my master password, so I did. Now all the passwords are listed there! Can somebody tell me what is going on? I have a simple question: How do I find out my username to log into 1Password? It seems like every time I only enter the master password.
My PC app on the top, it says "1Password Trial." That leads me to the question: when I purchased the 1Password iOS app, did I also purchase the license key? Am I using the trial version as well on my iPhone then? But when if I'm using the trial version, why did I have to pay for the app?
I would assume purchasing the iOS app also means purchasing the license key. That leads me to the question: how do I find out my license key? I went to Support/Help webpage and at the bottom, there's help on retrieving license key but it leads to more questions: 1) What email address do I have to use to retrieve the license key, I've tried my Apple email (since I purchased it through the Apple App Store), but no email came. I've tried using the email address I used to sign up this forum (which is Google account), but no email came.
the Support/Help webpage says "If you purchased from the App Store or Google Play, please download it there from your previous purchases." How can I download from the App Store from my computer?!?
Also, why is there no live support?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided