1Password won't open my apps folder in Dropbox

Greetings @itechuser,

Have you tried selecting the actual 1Password.agilekeychain instead of just pointing it to the enclosing folder?

Greetings @itechuser,

Okay, it sounds like the issue is with Dropbox then. I don't know how much data you typically store in Dropbox but is it possible it hasn't completed a full sync yet if you only recently installed Dropbox on the Mac? This Dropbox support page, How do I know when Dropbox is syncing? might help there. If Dropbox is still syncing it will probably be about giving it enough time.

If the issue is more severe it might be worth trying the following steps, How do I unlink or relink a computer, phone, or tablet from my account?. My understanding is this will basically reset Dropbox and cause it to download a new copy of everything. Hopefully that will then allow access.

Do please keep us updated.

Hi @itechuser,

If I understand, this is happening when trying to use the Dropbox sync option when setting up 1Password for the first time on your Mac, right? If so, you can try setting up 1Password as a "new user" on your Mac instead of choosing the Dropbox option, making sure to choose the same master password you use for 1Password on Windows and iOS. Once you've created a new, empty vault, you should be able to sync it with your data in Dropbox by following these user guide steps.

When you try doing it that way, are you able to select the 1Password.agilekeychain file in Dropbox > Apps > 1Passsword? It's just a normal file selection dialog in OS X, so you shouldn't run into any problems doing that. If you do, can you please describe exactly what you see when you go to Dropbox > Apps > 1Passsword in that window? If possible, it would be great to see a screenshot of that. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

Thanks!

Hi @itechuser,

Thank you for the screenshots! It looks like you were able to create two vaults in 1Password for Mac and set up Dropbox sync for each one, but none of your items are showing up in those vaults. I think the problem might be that you created new .agilekeychain files instead of selecting the existing one that your iPhone syncs with.

According to the screenshots of the Sync preferences on your Mac, the vaults you created on your Mac are syncing with .agilekeychain files in the following locations:

• Primary: ~/Dropbox/1Password/1Password.agilekeychain
• HCY: ~/Dropbox/1Password/HCY.agilekeychain

However, the screenshot of the files in the Dropbox folder on your Mac shows a .agilekeychain file in a slightly different location:

~/Dropbox/Apps/1Password/HCY.agilekeychain

My guess is that the keychain file in /Apps/1Password/ is the one your iPhone (and Windows PC) syncs with. But you can double-check that by following these steps:

• On your iPhone, open 1Password and go to Settings > Sync > Sync Service
• Check the file name and path for the sync file in Dropbox (underneath Current Sync Method / Dropbox)

If that shows /Apps/1Password/HCY.agilekeychain, you'll need to have 1Password for Mac sync with that same keychain file. You should be able to do that by following these steps:

• On your Mac, open 1Password and go to 1Password > Preferences in the menu bar.
• Click the Sync tab, then choose your Primary vault on the left side of the Sync options.
• Change the sync from Dropbox to None, then click Disable Sync.
• Next, change the sync from None to Dropbox.
• Click the Choose button and select the HCY.agilekeychain file located here: ~/Dropbox/Apps/1Password/
• Click Merge with Existing to start syncing.

Does that solve the problem, and do you see all your data in the Primary vault? Let us know how it goes, thanks!

@itechuser: Sorry for the confusion! AgileBits does not make the OS; Apple does. But of course you're correct that it's the OS that handles file/folder selection dialogs. I'm glad to hear that you were able to select your vault! :)