Trouble with Firefox 4

Hi,

I just sent an e-mail via your contact us section, but am following up here. I am having the same problem related here, but I am running the latest versions (non-beta) of both FF4 and 1P (3.5.9)

I have my diagnostic report I can send (please provide e-mail).

I looked for this file:

Also in the email, please take a screenshot of the Firefox 4 folder: ‘<Your Home Folder>/Library/Application Support/1Password/Extensions/30868/[email protected]/components/‘

but the 30868 folder does not exist, rather there is a 30884 folder that does contain stuff (screenshot attached)

Comments

  • khadkhad Social Choreographer

    Team Member
    Welcome to the forums, taraine. I'm sorry that you are having this problem.

    It sounds like your 1Password installation may be damaged, which would be affecting browser integration. To resolve this:

    1. Download 1Password from our web site:
    http://agilewebsolutions.com/downloads
    Click on the "Download Now" button under "1Password 3"
    2. Quit your web browser and 1Password, if it's running
    3. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it
    4. Run 1Password at least once and then your web browser

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    Additionally, it sounds like Firefox is caching some data from a previous version. You can fix this by completely uninstalling the Firefox extension and reinstalling it:

    1. Make sure Firefox is not running.
    2. Launch 1Password from your /Applications folder
    3. Click 1Password > Preferences > Browsers
    4. Uncheck the box next to all versions of Firefox
    5. Launch Firefox and click Tools > Add-ons > Extensions. Make sure that 1Password is *not* listed.
    6. Step #5 is the most important step so I'll repeat it again here :) Launch Firefox and make sure 1Password is not there.
    7. If 1Password is appearing in the Extensions window, click the Uninstall button on the 1Password extension and quit Firefox.
    8. Return to your 1Password window and check the box next to Firefox. There are two versions: 3 and 4. Pick the one that you have installed.
    9. Restart Firefox and click Tools > Add-ons > Extensions. Make sure that 1Password is listed.

    After following these steps, the Firefox extension will have forgotten everything about previous versions and should work correctly.

    If you are still having trouble, could you please email us your Diagnostics Report? To generate the report from 1Password on your Mac, open 1Password and select Help > Troubleshooting > Diagnostics Report. Then attach the entire file to an email to [email protected]

    Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.

    Please do not post your Diagnostics Report in the forums, though.

    Please let me know how it turns out.

    Thanks!
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