Knox vault missing after Time Machine backup

I updated my system software from Mavericks to El Capitan yesterday but encountered a problem where Mail would not open. The AppleCare advisor told me it was a known issue and suggested I return to Mavericks until Apple resolved it. He told me to use Time Machine to restore my startup drive. Now that I have done that, Knox needed my license to be added again and my vault is missing. I did use Knox to create a backup on a separate external HD but Knox does not show it so I can't Restore. How can I fix this?


  • Andrew_AGAndrew_AG

    Team Member

    Can you let me know what version of Knox you have running on that Mac at this point?

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