Read first: Previous version support information

App crashes when opening synced vault

Options
[Deleted User]
[Deleted User]
Community Member
edited April 2023 in 1Password 7 for Windows

I have a Microsoft Surface Pro 4 with Windows 10 and I have just installed 1password.
I already have a filevault on OneDrive used on my Mac for a long time so I want to use this on my Surface aswell.
I have chosen the correct filevault, typed in my password, but the app crashes immediately when it start to sync.

The eventviewer has two new entries:

Faulting application name: AgileBits.OnePassword.exe, version: 1.0.0.0, time stamp: 0x5667f720
Faulting module name: twinapi.appcore.dll, version: 10.0.10586.0, time stamp: 0x5632d2f5
Exception code: 0xc000027b
Fault offset: 0x000000000004b199
Faulting process ID: 0x1050
Faulting application start time: 0x01d136aa12aa6326
Faulting application path: C:\Program Files\WindowsApps\DC5C6510.1PasswordAlpha_2015.12.900.0_x64__2v019pwa6amcg\AgileBits.OnePassword.exe
Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
Report ID: 77d79cd7-85c1-412c-8fb5-7fb42bf157dc
Faulting package full name: DC5C6510.1PasswordAlpha_2015.12.900.0_x64__2v019pwa6amcg
Faulting package-relative application ID: App

Fault bucket 133254990501, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: DC5C6510.1PasswordAlpha_2015.12.900.0_x64__2v019pwa6amcg
P2: praid:App
P3: 1.0.0.0
P4: 5667f720
P5: combase.dll
P6: 10.0.10586.0
P7: 5632d3ca
P8: 80004003
P9: 00000000000324dd
P10: 

Attached files:
C:\Users\vidar\AppData\Local\Temp\WERF1D7.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DC5C6510.1Passwo_1f3eaa1ee0f091f92b2a27c25aa8671a82356f1_f8b0123d_102ff5ce

Analysis symbol: 
Rechecking for solution: 0
Report ID: 77d79cd7-85c1-412c-8fb5-7fb42bf157dc
Report Status: 0
Hashed bucket: 9cd5395b9bad68496a0be5f2a1d6603f

Reinstall the app did not help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: OneDrive

Comments

  • DBrown
    DBrown
    1Password Alumni
    edited December 2015
    Options

    @VidarTheSilent, I'm sorry you had that problem with the beta app.

    If you type op://help in a browser on that same device, you'll launch the app and go straight to the Help page. From there, please choose Support, and send us a crash report.

    We'll try to see what's going wrong for you.

  • DBrown
    DBrown
    1Password Alumni
    Options

    Thanks, @VidarTheSilent! We received your crash report.

    .../ticket/QFQ-84176-321/

  • DBrown
    DBrown
    1Password Alumni
    Options

    Just a follow-up, @VidarTheSilent, to let you know that Dev is looking into the possible causes of this problem.

    Thanks again for bringing it to our attention!

  • [Deleted User]
    [Deleted User]
    Community Member
    Options

    Sounds good. Let me know if there is anything more I can do to help.

  • DBrown
    DBrown
    1Password Alumni
    Options

    Just keep letting us know about your experiences with the app, please, and thank you!

  • SergeyTheAgile
    SergeyTheAgile
    Options

    @VidarTheSilent if you could please "Check for updates" in your Store app, there is version 2015.12.1801 that might have a fix to the problem you've reported.

  • [Deleted User]
    [Deleted User]
    Community Member
    Options

    Wonderful! I updated the app and now it started without crashing.
    Great job. Thank you :)

  • SergeyTheAgile
    SergeyTheAgile
    Options

    Thanks for letting us know @VidarTheSilent !

This discussion has been closed.