Consumer Reports login issues

BobCBobC

I am unableable to auto login to consumerreports website (http://www.consumerreports.org).
1. Initially, I had to create the login manually in the 1password application, because the login creation using the 1password browser extension within Firefox didn't work
2. Subsequently the auto login via the browser extension didn't work at all. It didn't fill in the username nor the password nor auto sign in

Can you please help


1Password Version: 4.6.0.592
Extension Version: 4.4.3
OS Version: 6.2.9200
Sync Type: unknown
Referrer: forum-search:consumerreports

Comments

  • brentybrenty

    Team Member

    @BobC: Sorry for the confusion! 1Password won't be able to navigate the website for you to open the login form, so you'll need to use their actual login page instead:

    https://ec.consumerreports.org/ec/cro/login.htm

    In many cases manually saving a new login for the site will allow 1Password to save additional information from the form (even better using the 1Password browser extension on the computer, if that is an option for you). Just try these steps to save the login manually:

    1. Navigate to the website
    2. Enter your login credentials
    3. Click the 'keyhole' icon to bring up the extension
    4. Click the 'gear' icon for Settings
    5. Click Save New Login
    6. Give it a name and Save
    7. Close the webpage and select your new login from the extension to have 1Password Go & Fill
    8. Submit the form manually if you have autosumbit disabled

    I hope this helps. And of course if you're still having trouble, knowing the browser version and the exact part you're getting stuck on will help. Please let me know how it turns out. I look forward to hearing back from you! :)

  • Thanks for your help
    Followed your instructions and username and password now fill in correctly (although still have to manually 'Sign-In').

    Do not understand why 1P extension able to fill in form on https://ec.consumerreports.org/ec/cro/login.htm
    but not the form (after clicking 'Sign In') on http://www.consumerreports.org/cro/index.htm

  • brentybrenty

    Team Member

    @BobC: I'm glad that helps! As I mentioned above,

    1Password won't be able to navigate the website for you to open the login form, so you'll need to use their actual login page instead:

    The second page you linked in your last post requires you to click the 'Sign In' button before the login form will come up: http://www.consumerreports.org/cro/index.htm

    1Password cannot fill a form that doesn't exist, so until you click that 1Password has nothing to fill.

    Also of note, the "Sign In" link on the main page is insecure (HTTP, not HTTPS), so while you can login there, I wouldn't advise it:

    I hope this helps clear that up. Cheers! :)

  • Thanks and cheers

  • brentybrenty

    Team Member

    Any time! Don't hesitate to reach out if we can be of any further assistance. :chuffed:

This discussion has been closed.