Firefox/Mac extension locking too frequently

Hi all!

I am using the Firefox extension on my Mac and I am finding that it locks super frequently.

Even though I am on my computer all day and using the browser quite a lot, I find myself needing to unlock the extension several times per day. The Safari extension seems to be more relaxed about it.

Does someone know what triggers the extension lock? Is there a way to configure it so it's not so lock-happy?

Many thanks,
Clotilde.


1Password Version: 5.4.3
Extension Version: 4.5.1
OS Version: OS X 10.10.5
Sync Type: Wifi

Comments

  • Greetings @Clotilde,

    With 1Password 5 it isn't the extension that locks, it's 1Password mini.

    There are two possibilities.

    1. The auto-lock settings in the Security tab of 1Password's preferences could be adjusted to better suit your needs.
    2. 1Password mini is crashing. If 1Password mini was crashing that would automatically lock the vault.

    What shouldn't happen though is an observable difference between browsers as both merely contact 1Password mini. Please let us know if the auto-lock settings help at all and if not we can continue trying to figure things out.

  • Thank you so much for your time -- I'll try that!

  • Hello @Clotilde,

    Please do keep us updated. If you're still experiencing trouble we'd want to know as we want you happy when you use 1Password :smile:

This discussion has been closed.