why I can't register the product?

After I input the key ,there is no response ,and the title still shows 1password Trial ,what should I do now ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • LauraRLauraR

    Team Member

    Hi @hx9999 - I'm so sorry that the license key is not activating 1Password for Windows. I'd like to ask you to create a Diagnostics Report from your Windows PC:


    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.