Upgraded to OS X 10.11.2. 1Password no longer works.

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mhb2
mhb2
Community Member
in Mac

When I upgraded to OS X 10.11.2, it seems to have also upgraded my 1password from v3 to v5. When I open V5, it wants me to show it where 1password data is. I can't find it. What should I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:upgrade-ios, ug:mac/new-computer, ug:mac/new-computer-elsewhere, kb-search:upgrade 3.9, kb:upgrade-mac

Comments

  • khad
    khad
    1Password Alumni
    edited December 2015
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    Hi @mhb2,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    ref: XGJ-21729-277

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