master pw not working on re-install on mac air with el capitan

Moppo01
Moppo01
Community Member

Been using 1P for years but had to reformat my MBA. When I try to open keychain stored on dropbox my Master password not accepted.


1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: osx 10.11.2
Sync Type: dropbox
Referrer: kb-search:master password fail

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited December 2015

    Hi @Moppo01,

    Sorry to hear that! I would first suggest making sure you're looking at the right sync file in Dropbox (Search your Dropbox folder to see if you have more than one 1Password file, or if you have multiple Dropbox accounts, check them both). Also check to see if you may have a sync file in iCloud. If it is indeed the right sync file, the next thing to do would be check the tips in this article:

    My Master Password is not being accepted. What should I do?

    If all else fails, the last resort would be to start over with a fresh vault (and lose your saved data), as mentioned at the bottom of that help article, but hopefully you won't have to do that! Let us know how it goes.

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