master pw not working on re-install on mac air with el capitan
Been using 1P for years but had to reformat my MBA. When I try to open keychain stored on dropbox my Master password not accepted.
1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: osx 10.11.2
Sync Type: dropbox
Referrer: kb-search:master password fail
Comments
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Hi @Moppo01,
Sorry to hear that! I would first suggest making sure you're looking at the right sync file in Dropbox (Search your Dropbox folder to see if you have more than one 1Password file, or if you have multiple Dropbox accounts, check them both). Also check to see if you may have a sync file in iCloud. If it is indeed the right sync file, the next thing to do would be check the tips in this article:
My Master Password is not being accepted. What should I do?
If all else fails, the last resort would be to start over with a fresh vault (and lose your saved data), as mentioned at the bottom of that help article, but hopefully you won't have to do that! Let us know how it goes.
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