I have all my credentials, but it's not letting me sign into 1Password Teams

bo3bo3
edited December 2015 in Business and Teams

Can you verify that the account key for -snip- is -snip- pulled from view-?

edit: ~ thightower re: remove account key, vanity url from public view. Information has been sent to the staff.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-faq, kb:account-key, kb-search:Account Key, kb:teams-troubleshooting-signin

Comments

  • thightowerthightower T-Dog Agile's Mascot Community Moderator

    @bo3

    Information removed from public view and forwarded to the staff. No need to re submit it at this time.

  • dtearedteare Agile Founder

    Team Member

    Thanks for taking the time to contact us, @bo3.

    First let me explain why Tommy deleted your account key and vanity url from your post. Your Account Key is a "second factor" in many ways for authorizing a new device to your account. By itself no one can do anything useful with it, but it is designed to greatly strengthen your Master Password, so you want to keep that private.

    Now, as for your issue of not being able to log in, this document might help:

    https://support.1password.com/teams-troubleshooting-signin/
    

    It points out that all 4 of these things must be correct before you can login:

    1. Your domain (you can double check it matches the domain in your Emergency Kit)
    2. Your email address (also in the Emergency Kit)
    3. Your Master Password (only you know this)
    4. Your Account Key (we don't know what this is, but you can find it in your Emergency Kit)

    Please double check all of those pieces of information and let us know how it turns out.

This discussion has been closed.