Had Vault PW set in trial 1Password 4 Now downloaded 1Password 5, created a Team Vault PW

I purchased 1 Password3 many years ago and do not remember the vault password and have lost documentation. I was running Trial 1Password 4 and it appears I had a password (perhaps the original ) install on this machine. I cannot remember or find the password. I have now downloaded 1Password 5 with a certificate and key provided by you this morning. I remove 1Password 4 to the trash (not emptied) but am not able to get into the Vault. Is there anything I can do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:mac/first-run, ug:mac/new-computer, kb:diagnostics, kb:teams-admin-getting-started, kb:remove-multiple-apps


  • Drew_AGDrew_AG 1Password Alumni

    Hi @kpercak,

    I'm sorry you're having trouble with 1Password and your master password! Your data isn't stored in the 1Password app file, so deleting just the app will not delete your data - that's why it keeps asking for your old (forgotten) master password.

    If I understand, it sounds like you want to reset 1Password so you can start over with a new/empty vault (and a new master password). To do that, you can follow the steps in this knowledgebase article: How do I start over with an empty vault?

    Does that help? If you're still having trouble with that, please let us know. And have a Happy New Year! :)

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