On my iPad, 1Password not allowing Touch ID

1Password is not allowing me to use Touch ID after first login even though it is enabled in settings. I just purchased the Pro version for my iPad Air 2 two days ago. It is not that it is rejecting my fingerprint; there is no Touch ID option in the login window.


1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Dropbox
Referrer: forum-search:1Password not allowing Touch ID and not staying unlocked after I log in.

Comments

  • BenBen AWS Team

    Team Member

    Hi @awerneke

    Thanks for taking the time to write in.

    Could you please let me know what you have set for each of the options under 1Password > Settings > Security?

    Thanks!

    Ben

  • Hi Ben,

    Lock on Exit is off; Auto-lock is set to 10 minutes; Touch ID is on; Clear Clipboard, never; Conceal Passwords is On.

    Thanks and happy new year!
    Angela

  • JacobJacob

    Team Member

    @awerneke Could you try disabling Touch ID in 1Password's Settings, closing the app, opening it again, and enabling Touch ID once again? It's also worth trying a reboot to see if that gets things working. :) Let us know.

  • You know, I just tried Touch ID with 1P and it is now working. Maybe because I shut the iPad down last night and restarted this morning. I think one thing I'm learning is maybe it is best to reboot after upgrading an app before using it as I recently had something similar happen with another app I had updated. Thanks for your help!

  • BenBen AWS Team

    Team Member

    Thanks for the update @awerneke. I don't know that I'd say it is necessary to reboot after every app update, but it is certainly a good troubleshooting step if things aren't working as expected. :) Glad to hear you were able to get it working.

    If we can be of further assistance, please don't hesitate to contact us.

    Ben

  • Thanks, Ben!

  • BenBen AWS Team

    Team Member

    You're very welcome. :)

This discussion has been closed.