first time trying to sync iPhone with ICloud and 1password crashes immediately; repeatedly.

Needed to update logins on IPhone 5 so tried syncing with Mac over wi-fi but app crashed. Then tried to sync over ICloud, app still crashes.


1Password Version: 5.4
Extension Version: Not Provided
OS Version: 10.11.2
Sync Type: iCloud
Referrer: forum-search:when starting sync with ICloud on iPhone the 1password app crashes

Comments

  • BenBen AWS Team

    Team Member

    Hi @ebuzz,

    Thanks for taking the time to write in. Could you please tell me which version of 1Password you have on your iPhone 5?

    (iOS) Which version of 1Password am I running?

    Thanks!

    Ben

  • I have 4.4.1

  • BenBen AWS Team

    Team Member

    Thanks, @ebuzz. You'll want to upgrade to iOS 9 (if you haven't already) and 1Password 6 for iOS:

    1Password 6 for iOS on the iTunes App Store

    Thanks!

    Ben

  • Ok Ben thanks. I re-checked and am sorry for any previous version number I gave. I do indeed have 6.1.2 on the iPhone and the IOS is 9.2. So this time is the truth!

  • BenBen AWS Team

    Team Member

    Okay, thanks ebuzz. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

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