I can not open my 1password

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g67261831
g67261831
Community Member
in Mac

When i open the chrome, i can not open my 1password by menu bar.

1Password Version: 6.0.1
Extension Version: 4.5.2.3
OS Version: OS X 10.11.4
Sync Type: iCloud

Comments

  • g67261831
    g67261831
    Community Member
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    my chrome version : 47.0.2526.111

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @g67261831: That screenshot doesn't look like Chrome to me, so I'm not sure what's going on here. Do you have 1Password installed on your computer and the extension installed in Chrome? Are you able to open 1Password? Please let me know. I look forward to hearing back from you! :)

  • g67261831
    g67261831
    Community Member
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    @brenty
    https://youtube.com/watch?v=MMlGT_rsOdA， watch this video,it is weird.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @g67261831: Aha! Bartender?

    Does that help? :)

  • g67261831
    g67261831
    Community Member
    edited January 2016
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    @brenty It is not working.But if i move it out from bartender,it is working.I do not know if it matters.When i open the safari,it is correct.So I don't know why this happened.Maybe chrome and bartender have some issues.

  • g67261831
    g67261831
    Community Member
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    @brenty i have send feedback to bartender.

  • Megan
    Megan
    1Password Alumni
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    Hi @g67261831,

    That is odd. I've done some testing here, and I'm seeing the same thing as you. I've mentioned this to our development team and they suspect that Bartender might be the ones to solve this problem for you. If the Bartender folks need more information about what 1Password is doing, please let me know - I can connect them with one of our developers. :)

  • g67261831
    g67261831
    Community Member
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    @Megan Thanks .i am waiting for bartender's response.

  • ag_kevin
    ag_kevin
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    Thanks for letting us know. If you see other issues, do not hesitate to let us know.

    Cheers,
    Kevin

  • g67261831
    g67261831
    Community Member
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    hi @Megan ,
    Today this problem does not occur again.But you can see this picture,
    The 1password can not detect chrome plugins.I have installed 1password Beta 4.5.2.3 for chrome.

  • GaryZheng
    GaryZheng
    Community Member
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    I'm using a old version of bartender 1.2.35 and I didn't have this issue, everything works exactly right.
    So maybe is the bartender cause this problem.

    Here is my environment information if any one feel this may help:
    My extension version is 4.5.3.90
    Chrome Version 47.0.2526.111 (64-bit)
    1Password 6 Version 6.0.1 (601003) AgileBits Store
    OS Version: OS X 10.11.3 (15D21)
    Sync Type: iCloud

  • GaryZheng
    GaryZheng
    Community Member
    edited January 2016
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    Ok, my bad, I meet is issue by click other icon on bartender.

    I found two bugs here.

    1. If I click 1p as the first click in bartender menu, 1p menu will show. But if I click other icon before 1p, that will trigger this bug, 1p is not show.

    2. 1p's menu is not a 'dropdown', it pops up and covers the bartender menu. I think this may cause by the option "Apply fix for popup windows placement" in Bartender.

  • rickfillion
    rickfillion
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    Hi @GaryZheng,

    Thanks for reporting these. I would invite you to report these issues to Bartender. The way Bartender works is by injecting code into the operating system, and there's little that we can do from our end to correct such issues.

    Rick

This discussion has been closed.