I have a license but it won't send it

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michael625
michael625
Community Member
in Mac

I have 1Password6 on one of my Macs and it was purchased on March 24, 2014 according the the registration information. I requested the license to be sent to me so I can put it on another mac of mine and all I get back is a 1Password3 license. I also have a version 4 and version 5 licenses but those weren't sent eitehr.

1Password Version: 6.0.1
Extension Version: Not Provided
OS Version: 10.11.3
Sync Type: Dropbox
Referrer: kb:license-file-faq

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  • michael625
    michael625
    Community Member
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    Nevermind. It seems I used a different email for some reason on the more recent versions.

  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @michael625,

    Sorry you had some trouble retrieving your licenses, and thanks for following up to let us know that you found the source of the problem. We'd love to sort that out for you so that all your licenses are registered to the same email address! Please email support@agilebits.com and let us know both of the email addresses in use currently, and which one you'd like us to consolidate your licenses under. And if you could include a link to this forum thread, that would help us track things better. Thanks in advance! :)

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