Issue with Dropbox sync in 6.2.2 beta

BenBen AWS Team

Team Member
This discussion was created from comments split from: Bug in dropbox sync, iOS 6.1.2.

Comments

  • I have beta 6.2.2 and on my iPad and iPhone have Dropbox sync issues. App is non responsible while after sync start. It even freezes iOS that home button is not working. On iPad it syncs without success at all. On iPhone after some tries sync was finished.

  • WinnieWinnie 1Password Alumni 1Password Alumni

    Hi @PLMan,

    thanks for reporting this! Which exact version are you running? You can find the version number in Settings > Advanced > Diagnostics underneath the Log Settings. This freezing you are experiencing should have been fixed in version 622005.

  • 6.2.2 (622005)

  • WinnieWinnie 1Password Alumni 1Password Alumni

    Thanks for getting back to me! I'd like to ask you to create a Diagnostics Report from your iOS devices after such a freeze happens:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report I hope to see why the freeze is still happening. Thanks very much!

This discussion has been closed.