HOW DO I FIND GO TO FOLDER ON MAC PRO

2BUA8C4S2C.com.agilebits.onepassword-osx-helper ---------CAN NOT FOLLOW DIRECTIONS TO OPEN NEW VAULT BECAUSE CAN NOT LOCATE FILE OR FOLDER TO DO SO!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:master-password-not-accepted, kb:starting-over

Comments

  • I HVE BEEN TRYING TO USE THE SOFTWARE I PURCHASED FOR $50 SINCE I PURCHASED IT. I HAVE TWICE ACTIVATED WITH SAME PASSWORD AND IT STILL DOES NOT ACCEPT IT. I RECEIVED YOUR INSTRUCTIONS TO CREATE ANOTHER VAULT AND CAN NOT FOLLOW THEM ON MY MAC PRO. I HAVE WRITTEN TO YOUR FORUMS AND CUST SVC TO NO AVAIL. PLEASE HAVE SOMEONE CALL ME OR CHAT ONLINE TO WALK ME THROUGH IT. I CAN NOT EVEN FIND THE GO TO FOLDER AND WHEN I SEARCH 2BUA8C4S2C.com.agilebits.onepassword-osx-helper THERE IS NO MATCH.. THIS IS RIDICULOUS AND NO MAC SUPPORT.

  • brentybrenty

    Team Member

    @Mlkenerson: I'm not sure I understand. Are you trying to create a brand new vault, or open an existing vault?

    Also, I see that Drew responded to you a while back, but never received a reply. I'm sorry to hear that you're still having trouble!

    Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action.

    The more information you can give, the better. For instance, are you just starting out with 1Password? Please let me know. Thanks in advance! :)

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