Master Password not accepted

This discussion was created from comments split from: Master Password is not working.

Comments

  • My password has stopped working. How can I fix?

  • brentybrenty

    Team Member

    @rsechrist: Thanks of contacting us. I'm sorry you're having trouble with your Master Password! (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

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