1Password keeps crashing

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pardb
pardb
Community Member
in iOS

PLEASE HELP!

I had the original 1Password for iPhone version update 3.7.2

Every time I put my password in its crashes and disappears of screen. When I go back to the app it offers to send report with I have done every time.

I cannot seem to see this app in the App Store rang Apple and they had difficulties to find it as well. I don't think the all is synced with iCloud etc.

HELP

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  • Ben
    Ben
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    Hi @pardb,

    Thanks for taking the time to write in. I'm sorry to hear about the trouble. The problem here is that 1Password 3 for iOS was retired in 2012, and is not compatible with the latest version of iOS. To resolve this you will need to upgrade to 1Password 6 for iOS.

    I don't think the all is synced with iCloud etc.

    If the only place you use 1Password is on your iPhone, and you have v3, then it definitely isn't synced anywhere. You'll need to go through a migration to move your data from v3 to v6. Instructions for that can be found here:

    How do I upgrade from 1Password 3 on iOS?

    You can find 1Password 6 for iOS on the App Store here:

    1Password 6 for iOS on the iTunes App Store

    I hope that helps. Please let us know how it turns out.

    Ben

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