Not receiving and option for Windows key

I purchased 1password from the website so I could use on both Mac and Windows. I'm needing the license key for a Windows installation now, and when I enter the email to have the key sent to me, I'm only receiving a Mac option. There's no Windows key at all.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:windows key, kb-search:get my windows key, kb:teams-faq, kb-search:get my windows key, kb:lost-license


  • MikeTMikeT Agile Samurai

    Team Member

    Hi @delvefilms,

    I checked your order, you bought the Mac-only license a few years ago, it doesn't include a Windows key. If you'd like, you can upgrade to the new desktop license to get the Windows key at the discounted price here:

    If you believe you bought a Windows license key, can you send us an email at [email protected] with any information you have on your 1Password orders, so we can try to find it for you.

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