Hi, @blackxacto. Could you let us know what page you were signing into when this happened? It's hard to say what might be the issue without the URL.

Thanks!

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Jamie Phelps
Code Wrangler @ AgileBits

Hi, @blackxacto. In the screenshot, it appears you have Safari's username and password filling enabled. This is indicated by the yellow background for the fields. We recommend you disable your browser's password filling capability. You can do this in Safari at Safari > Preferences > Passwords

I'm not sure why the 1Password item only has a password. Could you try creating a new login manually to see if it behaves better? Is it possible you generated a password and then used the Convert to Login feature? This would explain why it only has a password, but is a bit of an obscure feature, so I'm not so sure you would have stumbled on it.

As for syncing, iCloud sync is definitely an option, but it's not enabled by default. Please review your sync settings in 1Password > Preferences > Sync and make sure your Primary vault is set to use iCloud.

Beyond this, you're not expecting too much of 1Password to keep an eye on things and save your information. That's it's raison d'être. Generally, if you have autosave enabled, 1Password should notice when you sign in to sites and prompt you to save them as appropriate. If that's not happening for you, please let us know the URLs of some sites where it fails and we'll investigate.

I hope that helps. Please let us know if we can be of further assistance.

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Jamie Phelps
Code Wrangler @ AgileBits

Hi, @blackxacto. When you visit the change password page, there is only the password fields. 1Password is only able to save the values that are present on the page when you're prompted to save. If you visit the login page and then enter your username and password, 1Password should properly capture your username and password. Since you already have a Login saved without the username, you can either edit that item to set your username or manually save a new Login from the log in screen and then delete the incorrect one.

I hope that helps.

Hi @blackxacto,

I’m so sorry to hear that you’ve been feeling frustrated by this. I know I rely on 1Password a lot to know and fill my information, and it sucks when the app doesn’t do what I expect it to do. Don’t worry, we’ll work with you here until we get to the bottom of this.

I also want to thank you for including such detailed replies about all the steps that you are taking to troubleshoot this. It gives us a much better place to start.

Here’s where I think we’re getting tangled up. You mention that you’re requesting a new password for the forums, which means that you end up asking 1Password to save your details on the ‘change password’ page instead of the ‘sign in’ page. I’m guessing 1Password is creating a ‘Password’ entry for you instead of a Login entry.

This will work much better if we save your sign in details directly from the sign in page. Let’s try this:

1. Open a new tab in Safari and go to http://discussions.agilebits.com/entry/signin.
2. Type in your username.
3. Open 1Password and find your current entry for the AgileBits forums.
4. Click to copy the password.
5. In Safari, paste the password in the appropriate field, but do not use the sign in button just yet.
6. Use ⌘⌥\ ( Command-Option- \ ) to open 1Password mini.
7. Click on the gear icon in the top corner.
8. Select the ‘Save new Login’ item in the menu.
9. A pop-up will appear to allow you to give the item a proper title like “AgileBits forums”.
10. Save then entry.

We can test this item immediately by clearing out the username and password fields on the sign-in page and using ⌘\ ( Command- \ ) to ask 1Password to fill.

Does this work?

Greetings @blackxacto,

I'd like to start with a couple of behaviours that you should see in 1Password.

• When 1Password pops up the 1Password - Save Login window it will only be able to record information that has been entered into a field on the page. It can't infer anything, nor can it scour a page for potential information. By that last comment I mean if a page has something like username: LittleBobyTables as a link at the top of the page to take my to profile we don't capture this. We only record the contents of editable fields present on the current page.
• When you log into a site that 1Password hasn't filled it performs a simple check before offering the 1Password - Save Login window. The check is, does a Login item already exist with this password? if it does 1Password won't interrupt you because rightly or wrongly it believes you have a Login item already and nobody wants to have to tell 1Password not to save a Login item every time.

So what do we know about your situation? You've reset your password and you've saved a new Login on that page. Following in your footsteps what I end up with in my vault is a Login item for this site with no username, just a password field. So far what happens for me seems to be following what happens for you. This Login item will not allow you to sign into the forums as it stands. For this purpose this Login item will currently fail you.

The option we discussed above where you manually save a Login item uses these steps.

1. Visit the sign-in page for the website that is causing trouble.
2. Enter your username and password. Do not press Enter or click Sign In.
3. Click the 1Password button in your browser. Enter your Master Password if prompted.
4. Click the gear icon (or choose “Settings” on Windows) and select Save new Login from the menu.
5. Give your Login item a unique name. When you’re finished, click Save Login.

What these steps do are to bypass the check I mentioned above and to show the 1Password - Save Login window, assuming 1Password can see something to save.

So I have a Login item in my vault with the new password. If a manually log in and simply sign in 1Password doesn't react because there is a Login item with this password and it sees asking again as a redundancy. If I follow the steps above I can get to the point where the page looks like this as I'm in step 4.

Can you confirm please that this is what it also looks like for you.

When I choose that option, Save new Login, the familiar window 1Password - Save Login pops up, like the screenshot below

and it does this regardless of the Login item I created from the forgot password page. If I save this item it correctly stores both fields. Now I use my username to log in but it would work equally well if you use your email address, all that matters is the field contains the value you want it to record. What 1Password cannot do on this page is record both the username and email address as the page doesn't contain both. If you want the item to record all three pieces of data you would want to add the last bit as a custom field (see Add custom fields for a bit more detail on this subject).

I too am running 1Password 6.2.1 on 10.11.4 with version 4.5.5 of the extension in Safari so we should see identical behaviour. If we don't there is an unexplained issue which is where Jamie's request for a diagnostic report might help.

The other option that should also work though is in the main 1Password window to edit the Login item created from the forgotten password page. When you edit it you should see a blank username field appear. The field always exists, we merely hide it if the field is empty. If I edit the Login item created when I reset the password the item looks likes this and I can alter the now visible username field as shown below.

The box to the right of the test username is where the username will go, that's the standard visible edit box and wasn't highlighting that I added. Now there is a disadvantage to editing the Login item like this. If you look at the URL stored in the website field it clearly has as part of the URL the text passwordreset. The reason is it was saved on the password reset page. It can't infer what the real login page is, all 1Password can do is record what we know at the time. If you create a new Login item on the actual login page it will contain the correct URL and so you can use open and fill

Does any of this help explain the behaviour you're seeing? If you see different behaviour i.e. the 1Password - Save Login window doesn't appear for you like it does for me when you instruct 1Password to show it then that's where the diagnostic report may help.