1password Team login

rsr2001rsr2001
edited April 2016 in Business and Teams

Hello I designated my wife as a team member, sent her an invitation and she can not log in.
See the link for a screenshot here
[removed]

Her email has been confirmed on the admin side.

Thanks,
Raf


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-troubleshooting-signin

Comments

  • JacobJacob

    Team Member

    Hi @rsr2001! I removed that screenshot since it has your email and that's private info. :) I'm sorry your wife can't sign in after you set her up on the account. I just checked and Safari is listed as one of her devices, so things should be set up properly. Could you check to make sure she's using the correct sign-in address and other info as mentioned in our troubleshooting knowledge base article? If she's still having trouble signing in, and she's sure her email, Account Key, Master Password match with the sign-in address, I'd recommend recovering her account. Hope that helps!

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