Your 1Password free trial has ended.

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Vail6500
Vail6500
Community Member
in Families

I recently upgraded from an individual account to the family account. Today I received this email:

Hi Bruce. Your 1Password free trial has ended, and your account is now frozen. You can still subscribe at any time to get back to sharing with your family.

What's up.

Bruce Chapman

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: 10.11.4
Sync Type: Not Provided
Referrer: forum-search:Your 1Password free trial has ended. Hi Bruce. Your 1Password free trial has ended, and your account is now frozen. You can still subscribe at any time to get back to sharing with your family.

Comments

  • khad
    khad
    1Password Alumni
    Options

    Hi @Vail6500,

    Thanks for taking the time to contact us. I'm sorry for any confusion.

    It sounds like you were using the free trial of 1Password Families up until now. Once you add your credit card to your family account, that should resolve things for you.

    1. Sign in to your family account at 1password.com
    2. From the account menu, choose Billing.
    3. Add your credit card and select the plan you prefer.

    Please let me know how it goes or if you have any other trouble, questions, or concerns. We are always here to help! :)

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