I have had 1 Password for a couple of months now and cannot sync it with Android phone

I am totally frustrated. I have wasted many hours trying to sync my PC with my Android phone and have never been able to get it to work.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: WiFi
Referrer: kb:sync-options

Comments

  • periperi

    Team Member
    edited May 2016

    Hi @Kenlill. Sorry to hear about the trouble you're having syncing. :( I'll be happy to help get things sorted out here.

    First things first, are you seeing any error messages when syncing between Windows and Android? If so, what message are you seeing? Also, do you have any firewalls or antivirus software installed on either the Android or PC?

    Can you please follow these steps:

    1. Open your Android device settings and turn Wi-Fi off and back on.
    2. Make sure that your Android device is connected to the same Wi-Fi network as your PC.
    3. Open 1Password 4 on your PC and unlock it with your Master Password.
    4. From the menu bar, choose File > Wi-Fi Sync. This will open the window with a secret code--make sure to leave that window open on your PC through the whole sync process.
    5. Go back to 1Password for Android and initiate Wi-Fi sync.
    6. Enter the secret code on Android.
    7. Enter your Master Password on the PC W-iFi window
    8. Enter your Master Password on the Android.

    Let us know how that goes! Thanks and have a great day!

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